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Get in Touch with Mahagamee Support

WE'RE HERE TO HELP

Have questions? Need support? Reach out to us. Our team responds within 2 minutes during business hours.

CONTACT OPTIONS

Live Chat Available 24/7 in the Maha game app Average response time: 2 minutes For: Account issues, game questions, payout questions

Email Support [email protected] Response time: Within 4 hours For: Detailed issues, complaints, feedback

In-App Support Open the app → Settings → Help → Chat with Support Available 24/7

Telegram Support @mahagameofficial Hours: 10 AM – 11 PM IST, 7 days a week For: Urgent issues, account recovery

COMMON ISSUES & QUICK SOLUTIONS

Issue: I can’t withdraw my winnings

  • Verify your account is fully verified (ID + address)
  • Check if you’ve exceeded daily withdrawal limits
  • UPI issues? Try bank transfer instead
  • Contact support if still unresolved

Issue: My account is locked

  • You may have exceeded deposit limits (responsible gaming)
  • Contact support to review your account settings
  • We can help you adjust limits or unlock your account

Issue: Game didn’t pay out correctly

  • Check your game history in the app
  • Payouts are usually credited within 5 minutes
  • Contact support with your game ID for investigation
  • All discrepancies are resolved within 24 hours

Issue: I want to self-exclude or pause my account

  • Go to Settings → Responsible Gaming
  • Select your preferred pause duration (24 hours to 30 days)
  • Your account will be automatically locked
  • Contact support to remove self-exclusion early (cooling-off period applies)

OUR COMMITMENT TO RESPONSIBLE GAMING

Maha game takes responsible gaming seriously. We offer:

  • Deposit Limits: Set daily, weekly, or monthly spending limits
  • Session Reminders: Get alerts to take breaks during long play sessions
  • Self-Exclusion Tools: Pause your account for 24 hours to 30 days
  • Problem Gambling Support: Free resources and counseling referrals

If gaming is affecting your life negatively, we’re here to help. Contact our responsible gaming team anytime.

COMPLAINT RESOLUTION POLICY

At Maha game, we take every complaint seriously. Here’s how we resolve issues:

Step 1: Submit Complaint Contact us via chat, email, or phone with detailed information

Step 2: Investigation Our support team investigates your complaint within 24 hours

Step 3: Resolution We provide a resolution (refund, payout correction, account adjustment) within 48 hours

Step 4: Follow-up We follow up to ensure you’re satisfied with the outcome

If you’re unsatisfied, you can escalate to our compliance team.

RESPONSIBLE GAMING SUPPORT

If you’re struggling with gaming, we want to help:

  • Talk to our team: Contact support anytime
  • Use self-exclusion: Pause your account immediately
  • Set limits: Deposit limits, session reminders
  • Get resources: Free information on problem gambling

Helpline: email [email protected]